Studio Mitte – Terms of Use & Privacy Policy

Last updated: October 2026

By using our website, booking a class, purchasing a package or participating in Studio Mitte services, you agree to the following terms.

Terms of Use

1. Service Booking

All classes must be booked in advance through our official booking system, Sportin.

Bookings are subject to the current studio schedule and available capacity.

Clients are responsible for ensuring that their booking details are correct.

2. Cancellations and No-Shows

Classes must be cancelled within the cancellation period stated in the booking system.

Late cancellations and missed classes may be counted as used sessions in accordance with the conditions applicable to the relevant package or booking.

Studio Mitte reserves the right to cancel or reschedule a class when necessary. Where Studio Mitte cancels a class, the session will not be deducted from the client's package.

3. Payments

Classes and packages must be paid according to the payment options and conditions available at the time of purchase.

Prices and available packages may vary by studio location and may be updated from time to time.

4. Class Packages and Validity

All class packages are valid for 30 days from the date of activation, except for 12-class packages, which are valid for 35 days from the date of activation.

Unused sessions expire at the end of the applicable validity period.

Packages are personal and may not be transferred to another person unless explicitly approved by Studio Mitte.

Any exceptions, extensions or promotional packages with different validity periods will be subject to the conditions stated at the time of purchase.

5. Studio Rules

Please arrive 5–10 minutes before the scheduled start of your class.

Late entry may not always be possible once a class has started, as it can disrupt the session and may affect safe participation.

Clients should wear clean and comfortable workout clothing. Grip socks are mandatory for Reformer classes.

Please follow the instructor's guidance and use studio equipment only as instructed.

Clients are expected to treat the studio, equipment, instructors and other clients with respect.

6. Participation in Classes

Clients are responsible for informing the instructor of any relevant circumstances or limitations that may affect their ability to participate safely in a class.

If you are unsure whether exercise is appropriate for you due to an injury, pregnancy, medical condition or other health-related circumstance, please consult an appropriate healthcare professional before participating.

Pilates instruction provided by Studio Mitte is not a substitute for medical advice, diagnosis or treatment.

7. Trial and Introductory Offers

Trial classes, introductory offers and promotional packages are subject to the conditions stated at the time of booking or purchase.

Unless otherwise specified, introductory offers are intended for new clients only.

8. Schedule and Instructor Changes

Studio Mitte may occasionally change class times, instructors or the published schedule due to operational circumstances.

Where possible, clients affected by significant changes will be informed in advance.

9. Studio Locations

Studio Mitte operates services at its current studio locations. Prices, schedules, packages and available services may differ between locations.

Please ensure that you are booking through the correct Studio Mitte location and booking page.

10. Changes to These Terms

Studio Mitte may update these Terms of Use when its services, booking procedures or studio policies change.

The current version will always be available on this website.

Privacy Policy

Studio Mitte respects your privacy and is committed to protecting your personal data.

1. Data Controller

The controller responsible for personal data processed in connection with this website and Studio Mitte services is:

JELENA POPOVIĆ PR PILATES STUDIO MITTE BANJA KOVILJAČA
Narodnog fronta 31A, Lokal 1
15316 Banja Koviljača, Serbia

Email: studio@mitte.rs

2. Personal Data We Collect

Depending on how you use our website and services, we may collect information such as:

name and surname
email address
telephone number
booking and class attendance information
package and payment information
selected studio location
information necessary for managing your client account and providing our services

We aim to collect only personal data that is reasonably necessary for providing and managing Studio Mitte services.

3. How We Use Your Personal Data

We may process personal data for purposes including:

creating and managing your client profile
managing class bookings, cancellations and attendance
managing packages and payments
communicating with you regarding bookings, schedule changes and Studio Mitte services
providing customer support
administering and operating our studios
maintaining necessary administrative, accounting and business records
complying with applicable legal obligations

4. Booking and Other Service Providers

Studio Mitte uses third-party service providers where necessary for the operation of our website and studios.

Our current booking and client-management platform is Sportin.

We may also use service providers for website hosting, communications, payment processing and other technical or administrative functions.

Personal data may be shared with these providers where necessary for them to provide the relevant services.

Studio Mitte does not sell your personal data.

5. Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by applicable legal, accounting or regulatory obligations.

6. Data Security

Studio Mitte takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited according to operational necessity.

7. Marketing Communications

Where required, marketing and promotional communications are sent based on your consent or another applicable legal basis.

You may unsubscribe from marketing communications at any time.

8. Cookies and Website Data

Our website may use cookies and similar technologies necessary for website functionality and to improve the user experience.

Where required by applicable law, non-essential cookies will be used only after appropriate consent has been obtained.

Cookie preferences may also be managed through your browser or through cookie controls available on our website.

9. Your Rights

In accordance with applicable data-protection legislation, you may have the right to:

request information about the processing of your personal data
request access to your personal data
request correction of inaccurate or incomplete personal data
request deletion of your personal data where applicable
request restriction of processing where applicable
object to certain processing where applicable
withdraw consent where processing is based on consent
exercise other rights provided by applicable data-protection legislation

To exercise your rights or ask a question regarding the processing of your personal data, please contact:

studio@mitte.rs

You may also contact the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia regarding the processing of your personal data.

10. Changes to This Privacy Policy

Studio Mitte may update this Privacy Policy when its services, systems or data-processing practices change.